Delivery policy
Standard delivery
Most of the office supplies products shown on our website are available for next business day delivery from date of order but some products may take a little longer.
Orders placed before 5pm on weekdays (excluding bank holidays) will be processed that day. Orders placed after 5pm or on a non-working day will be processed on the next working day.
We deliver anywhere in mainland UK. If you require delivery to the Highlands, Channel Islands, Scottish Islands, Isles of Scilly or the Isle of Man, please contact us before placing your order so that we can confirm delivery charges and arrangements.
Delivery of furniture
We provide a fast delivery service on furniture, usually delivering within 3-5 working days. These products are delivered using specialist couriers and the products supplied may require some assembly once delivered. If you require a shorter lead time than 3-5 days, please let us know and we will endeavour to meet your requirements. We do offer an assembly and installation service. For availability and pricing options, please contact us.
Delivery is to the front access on the ground floor, without any steps. If you have any special delivery requirements, please let us know in advance and we will do our best to accommodate you but there may be an additional charge.
On larger project-based furniture orders, any delivery and installation charges will be highlighted at the time of quotation.
Delivery Charges
Delivery is free of charge for orders over £40 (ex VAT). There is a £4.50 (ex VAT) delivery charge for orders under £40.
Many of our furniture lines are quoted on our website at the “delivered” price so no further charges would apply.
For deliveries to the Highlands, Channel Islands, Scottish Islands, Isles of Scilly or the Isle of Man, please contact us before placing your order so that we can confirm delivery charges and arrangements.
What happens if a product is out of stock?
To find out the expected delivery of a product, or if a product is out of stock and unavailable for delivery, please check the product details page before you place your order.
If an item goes out of stock on the day you order, we will let you know and you will have the option of cancelling your order or waiting until it is available. If the delivery date is unacceptable please respond to our e-mail and we will cancel the order and either credit your credit card or, if you are an account customer, you will not be invoiced.
Problems with delivery
Please let us know as soon as possible if an item is faulty or arrives damaged, one or more incorrect items arrive in your delivery or an item ordered does not arrive. Business customers should do this within 1 working day of delivery.
How to contact us
You can email us at support@allstaroffice.net or call us on 0800 652 0685.
Returns policy
Products that are no longer required
If you are a consumer and you change your mind about an item you have purchased and wish to exercise your right to cancel, you must notify our customer service department within 14 days of receipt of your products that you wish to return them. There will be a charge for collecting the return from you and you can find out details of any charges by emailing us.
If you are a consumer and you return items under your right to cancel, we will reimburse to you the price that you paid for the product and any standard delivery charges. Other charges, such as any supplementary delivery costs, collection and failed collection charges will not be reimbursed. You may return products after your right to cancel has expired so long as we receive them within 25 days of delivery. In this case, there will be a restocking fee of 20% of the price paid for the returned products.
The item returned must be in the same condition as you received it, unused, unassembled and in its original undamaged packaging in a resaleable condition. Products that are damaged or show signs of use will not be credited. We reserve the right to make a deduction from the price of the product for any loss in value as a result of unnecessary handling of the product by you. For more details, please see our terms and conditions.
If you are a business customer and you return the products so that they reach us within 10 days of delivery, we reserve the right to charge a restocking fee. If the returned products reach us between 11 and 25 days after delivery, there will be a restocking fee of 20% of the price paid for the returned products.
Products that cannot be returned
Certain products cannot be returned, including products which are bespoke, perishable, sealed for health protection or hygiene purposes which have been unsealed, as well as other sealed products (such as computer software) which have been unsealed. For full details of these, please see our terms and conditions.
Products which are dated should be returned within the time scales above and, in any event, by 5 December in the year preceding the year to which the products relate.
Unless you are a consumer, furniture products are non-returnable unless faulty or damaged. We offer an office furniture sampling service for a number of our ranges so that you can “try before you buy”. If this is something that you are interested in, please ask us for more details.
If your product develops fault after delivery
If your product develops a fault after delivery, please let us know and we will make arrangements to sort this out.
How to return a product
If you need to return a product, please contact us and give us your:
- name
- address
- email address
- telephone number
- order number
- details of the product
- why you wish to return the product
You should stop using the product immediately and store it and keep it in good condition until either it is collected by us or you send it to us.
For most items, we do offer a collection service but there will be a charge. The product must be re-packaged in its original packaging, otherwise collection may be refused by the courier.
Where you choose to use our collection service, the courier will only attempt collection once. If they are unable to gain access to the product at the address for collection or if the product is inadequately packaged, you will have to pay a failed collection charge. If you think that you cannot be in when the collection is scheduled, it is always best to let us know in advance.
How to contact us
You can email us at support@allstaroffice.net or call us on 0800 652 0685.
